FAQs

Frequently Asked Questions.

Have questions about how Booked IQ works or what it can do for your business? You're in the right place—below you'll find answers to the most common questions from business owners just like you.

FAQs2025-06-19T08:23:09+00:00

General Platform Questions

Can I use my own branding?2025-06-19T08:02:59+00:00

Yes! Booked IQ can be fully branded with your business name, logo, and colors. Clients will only see your brand.

Do I need to install anything?2025-06-19T08:02:45+00:00

No downloads or installs are required. Booked IQ is cloud-based, so you can access it from any device with a browser.

Is Booked IQ only for wedding businesses?2025-06-19T08:02:27+00:00

Not at all. While Booked IQ was tested and refined in the wedding industry, it’s built to adapt to any service-based business—from photographers to fitness coaches, caterers to consultants.

What is Booked IQ?2025-06-19T08:02:00+00:00

Booked IQ is an all-in-one client management and automation platform tailored for service-based businesses. It helps you capture leads, automate follow-ups, manage bookings, send contracts and invoices, and more—all in one place.

Automation & Communication

Can I use Booked IQ to send appointment reminders?2025-06-19T08:03:59+00:00

Yes. Automated appointment and event reminders reduce no-shows and keep your clients on schedule—sent by text, email, or both.

Can I customize emails and texts?2025-06-19T08:03:44+00:00

Absolutely. All messages are fully editable and can be personalized with contact details, event information, and more.

Can Booked IQ automatically follow up with leads?2025-06-19T08:03:29+00:00

Yes. You can set up automated email, SMS, and voicemail drops that respond to inquiries instantly and continue nurturing leads until they book or reply.

Booking & Scheduling

Can clients reschedule or cancel on their own?2025-06-19T08:05:44+00:00

If enabled, yes. Clients can manage their own bookings through your branded portal, saving you time on back-and-forth messages.

Can I schedule multiple types of appointments?2025-06-19T08:05:24+00:00

Yes. You can create different appointment types for things like consultations, tastings, trials, tours, or shoots—each with its own availability, duration, and instructions.

Does Booked IQ include a calendar tool?2025-06-19T08:22:20+00:00

Yes, Booked IQ includes a fully customizable calendar system where clients can book meetings, consultations, or services directly. You can sync it with Google or Outlook calendars.

Client Management & Workflows

Does it support forms and surveys?2025-06-19T08:07:18+00:00

Yes. Create custom forms for intake, preferences, song selections, questionnaires, and more—and have them auto-assign tasks or trigger automations.

Can I create my own workflow or pipeline?2025-06-19T08:07:00+00:00

Yes. Booked IQ is completely customizable. You can build stages that match your process—whether it’s onboarding a DJ client or planning a full wedding weekend.

How does Booked IQ help me manage my clients?2025-06-19T08:06:29+00:00

Each client has a profile with all their information, conversations, documents, and progress. You can use visual pipelines to track where they are in the booking or service journey.

Payments, Contracts & Documents

Does Booked IQ support recurring payments or payment plans?2025-06-19T08:09:00+00:00

Yes. You can set up subscriptions or multi-part payment plans to suit your pricing model.

Can I take payments or deposits?2025-06-19T08:08:18+00:00

Yes. Booked IQ integrates with Stripe and other payment providers, allowing you to send invoices and collect deposits, retainers, or full payments directly from your dashboard.

Can I send contracts through Booked IQ?2025-06-19T08:07:51+00:00

Yes. You can upload or build contract templates, personalize them per client, and collect legally binding e-signatures all in one place.

Support & Setup

What happens if I get stuck?2025-06-19T08:22:15+00:00

Our support team is ready to help. Just open a ticket, send us a message, or schedule a call, and we’ll walk you through whatever you need.

Is training provided?2025-06-19T08:14:02+00:00

Absolutely. Training on how to use the system in its preconfigured state is included. If you need help modifying workflows, building new automations, or configuring new features, that training and setup is billed hourly.

Can someone help me set this up?2025-06-19T08:11:07+00:00

Yes! We offer personalized onboarding and can set up everything for you—from automations to branding to templates—so you hit the ground running. Custom configurations are billed hourly, and we’ll always confirm scope and time before beginning.